Library Student Assistant

Position Accountabilities and Essential Functions

The successful candidate must demonstrate commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

Library student assistants play a key role in library operations. They provide outstanding customer service to students, faculty, staff and community members both in person and on the phone. They staff the library circulation and research desks. Students in this role should enjoy working with people, be comfortable with technology, strive to be dependable, approachable, customer focused and open to learning new skills and responsibilities.

Students in this role must have availability during the following library hours and should be able to commit to some opening, closing or Sunday shifts.

• Monday-Thursday 7:30am-8:00pm
• Friday 7:30am-4:00pm
• Sunday 12:00pm-6:00pm

Preference will be given to students with Sunday availability.

• Provide excellent customer service – in person and via phone
• Check library materials in/out and create electronic patron accounts
• Shelve library materials with accuracy
• Assist with processing and de-processing library materials
• Refer questions to library staff
• Assist patrons with printing and basic technology in the computer lab
• Replace printer toner cartridges and fill paper
• Clean library spaces regularly
• Assist with library displays and creative projects
• Assist with special projects

• Customer service: providing quality and friendly care to those who interact with the library (students, staff, faculty, community)
  • Answering the phones appropriately
  • Following through on questions to be sure they are answered
  • Treating everyone with respect no matter how they treat you
  • Maintaining strong character even when no one is looking
• Teamwork: collaborative effort of a group to achieve a common goal or to complete a task in an effective and efficient way.
  • Completing tasks correctly and efficiently to assist teammates
  • Contributing your gifts to the greater good of team projects
  • Appreciating how your attitude and effort effects the entire team
• Communication skills: the abilities used to convey, receive, and interpret messages effectively. Good communication skills help prevent misunderstandings, resolve conflicts, and foster collaboration.
  • Speaking clearly, confidently, and appropriately.
  • Using body language, eye contact, facial expressions, and gestures.
  • Actively paying attention to others, understanding their message, and responding thoughtfully.
  • Communicating effectively about schedules and absences and using our team collaboration software (MS Teams) to keep informed.
• Critical thinking: the ability to analyze information objectively and make a reasoned judgment. It involves evaluating information received to solve problems.
  • After learning the basics of your position, you will have the opportunity to develop your critical thinking skills by deciding when to ask questions and when to make decisions based on what you already know.
  • You will develop critical thinking as you help students and decide when to refer questions to staff.
• Confidentiality with patron information
• Professional, polite, and friendly service
• Willingness to learn and be comfortable asking questions
• Attention to detail to ensure accuracy
• Enrollment in at least 6 credits at Delta
• Ability to attend our mandatory fall training day
• Be ready to work when your shift begins and stay until it’s completed
• Dependability and ability to communicate absences promptly
• Cell phones should be used for multi-factor authentication/emergency purposes only

All library staff provide training, supervision, direction and assessment of student…