Lead Systems Training Engineer - Integrated Systems and Networking Devices

Overview

The Lead Systems Training Engineer is responsible for designing, developing, and delivering world‑class training experiences in support of integrated technical systems and networking devices for internal and external customers. The role is based in Grand Rapids, MI, with an extensive corporate relocation package available for eligible candidates.

On‑site 5 days a week. Domestic travel up to 25%, potentially growing to 50%.

• Lead the strategy, development, and execution of technical training programs for integrated systems and networking devices supporting internal and external customers.
• Apply systems engineering principles—requirements, interfaces, integration, verification, and operational concepts—to shape training content and improve learner understanding.
• Translate complex systems engineering and networking concepts into clear, practical instruction for operators, technicians, maintainers, and customers with varying technical backgrounds.
• Own and drive development, maintenance, and continuous improvement of training content reflecting system architecture, subsystem interactions, interface dependencies, configuration changes, and engineering updates.
• Lead cross‑functional coordination with engineering, program, services, customer, and training teams to incorporate product updates, configuration changes, design revisions, and new product introduction activities into training programs.
• Serve as the primary subject‑matter expert for assigned integrated systems, networking devices, and related training programs.
• Deliver technical training on networking devices and integrated systems, including installation, configuration, operation, troubleshooting, and maintenance.
• Develop, update, and manage lesson plans, practical exercises, lab content, digital learning tools, job aids, and customer‑facing instructional materials.
• Build and maintain strong customer relationships to identify training needs, understand operational challenges, and develop training solutions that support product, program, and readiness requirements.
• Represent the training function in customer‑facing discussions, training planning, readiness reviews, and product introduction activities to support successful execution and customer confidence.
• Act as the voice of the customer by incorporating field feedback, operational use cases, and customer needs into curriculum updates and training delivery improvements.
• Support training delivery in classroom, virtual, and hands‑on environments, including training conducted at GE sites and customer locations, as required.
• Ensure training content remains aligned with current product configurations, engineering intent, and customer use cases.
• Maintain high standards for training quality, learner engagement, and execution across assigned programs.
• Provide informal leadership and mentorship to other trainers and team members by sharing best practices, supporting standardization, and helping elevate training effectiveness across the organization.
• Drive continuous improvement initiatives related to training quality, customer satisfaction, operational readiness, and learning effectiveness.

• Bachelor’s degree in a STEM field from an accredited university or college.
• Minimum of 5 years of experience in an engineering role engaged in systems engineering, technical training, instructional delivery, maintenance, product support, customer support, or related technical roles.
• Demonstrated knowledge of systems engineering concepts, including requirements, interfaces, integration, verification, and system‑level operation.
• Experience training users on integrated technical systems and/or networking devices.
• Strong oral and written communication skills with the ability to deliver complex technical information in a clear and effective manner.
• Demonstrated ability to lead cross‑functional initiatives, influence stakeholders, and operate effectively in customer‑facing environments.
• Ability to travel as required to support customer and training delivery needs.
• U.S. citizenship status and ability to obtain and maintain security clearances.

• Strong…