Guest Service

THE JOB

Our Guest Service team provides a welcoming and fun environment for all walks of life that enter our venue. We are the life of the party; fans creating lifelong memories for fans!

As part of the Guest Services team, ushers are responsible for providing excellent guest services at GLC Live at 20 Monroe during all events. This includes greeting guests, providing information and directions, assisting with problems/issues, and controlling ticket access points throughout the venue.

Candidates are required to have at least one (1) year prior customer service experience, preferably in a theatre/entertainment venue environment. Applicants must be able to work holidays and weekend (Friday/Saturday/Sunday) events throughout the year. Shift schedules vary, candidate should be available to work from both day and night shifts if applicable. Most shifts are 5:00pm‑midnight during the week. Candidate must be able to stand for a minimum of 6‑8 hour shifts, walk up and down stairs.

Candidates should be friendly, outgoing, and presentable with the ability to think quickly in a fast paced environment and communicate effectively.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.

Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live…