VIP Assistant

Position

VIP Assistant – Ticket Operations

Ticket Operations

Front of House Manager

Non-exempt, hourly

Legends Global is a leading partner for live events, venues, and brands worldwide, delivering integrated premium services to keep partners front and center through a white‑label approach. With a network of 450 venues, annual events, and an engaged audience of 165 million guests, Legends Global emphasizes respect, ambition, collaboration, and bold action.

The VIP Assistant ensures smooth operation of VIP activations, including early entries, VIP lounges, and other tour auxiliary activities. Responsibilities include greeting and assisting guests, checking tickets, maintaining a safe environment, distributing credentials and merchandise, and troubleshooting ticketing issues.

• Enthusiastically greet guests and provide event and venue information.
• Escort guests to their VIP areas, especially during busy venue periods.
• Ensure VIP package integrity; prevent general admission guests from using VIP activations.
• Proactively approach guests with questions, difficulties, or complaints.
• Creatively resolve guests' problems to the level permitted by supervisor intervention.
• Set up and tear down VIP activations.
• Remain calm and direct guests to designated safety areas during emergencies.
• Remain calm around artists and touring personnel.
• Work required days, nights, weekends, and holidays, meeting all scheduled call times.
• Perform other duties and respond to unexpected needs assigned by tour and venue management.

• Must be 18 years of age or older.
• High School diploma or equivalent required.
• Strong customer service skills.
• Experience handling conflict in a friendly and effective manner.
• Ability to read and understand English.
• Effective communication skills.
• Ability to follow directions and perform assigned work.

Competitive wages commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

Location:

Van Andel Arena, Devos Performance Hall, Devos Place, Acrisure Amphitheater, Amway Stadium. Must be able to stand and walk for long periods, work outdoors, and handle varying weather and event conditions.

May involve standing, walking, and lifting tasks. Reasonable accommodations may be provided for individuals with disabilities to perform essential functions.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Legends Global is an Equal Opportunity/Affirmative Action employer. We encourage qualified applicants irrespective of race, color, religion, sex, national origin, age, disability, or veteran status. We are a VEVRAA Federal Contractor, offering a diverse and inclusive workplace.