Collections Specialist

TRAVELING TEAMS is a leading provider of cost-free travel accommodation services, specializing in supporting youth sports teams and event organizers. With a customer-first approach, TRAVELING TEAMS ensures a seamless booking process tailored to the needs of groups of any size. Leveraging extensive industry expertise and strong relationships with hotel chains, the company negotiates top-tier room rates nationwide. Their real-time technology enables efficient management and tracking of teams and room nights.

Dedicated to customer satisfaction, TRAVELING TEAMS provides high-quality accommodations where they would feel comfortable placing their own families.

This is a full-time, on-site role for a Collections Specialist located in Franklin, MI. The Collections Specialist will focus on managing and collecting outstanding balances efficiently while maintaining professional communication with clients. Day-to-day responsibilities include analyzing accounts receivable reports, contacting customers via phone or email, negotiating payment arrangements, and accurately documenting collection attempts. The role also contributes to ensuring timely cash flow and supports the finance team in resolving billing or payment discrepancies.

• Proficiency in Debt Collection and Cash Collection techniques
• Strong communication and Customer Service skills
• Knowledge of Finance principles related to accounts receivable and payment processing
• Attention to detail, organizational skills, and the ability to meet deadlines
• Problem-solving skills to address payment discrepancies effectively
• Familiarity with financial software systems is a plus
• High school diploma or GED required; associate’s or bachelor's degree in Accounting, Finance, Business, or a related field is a plus