Processing Team Lead

Processing Team Lead – Northpointe Bank

We are hiring a Processing Team Lead to support the day‑to‑day operations of our Processing Department while maintaining an active mortgage loan pipeline.

• Serve as a subject matter expert and primary resource for Loan Processors regarding systems, guidelines, workflows, and processing questions
• Assist with onboarding and training new processors on products, systems, procedures, and departmental expectations
• Provide ongoing coaching, mentoring, and support to help team members develop their skills and maintain consistency
• Support daily workflow management, pipeline prioritization, and workload balancing
• Monitor pipeline activity and assist with escalated or aging files as needed
• Serve as a point of contact for processing‑related questions and support when leadership is unavailable
• Maintain an active pipeline of mortgage loans while meeting production, quality, and customer service expectations
• Review income, asset, credit, title, appraisal, and collateral documentation for completeness and compliance
• Partner with Loan Officers, Underwriters, Closers, and third‑party vendors to resolve file deficiencies and move loans efficiently through the process
• Assist with complex loan scenarios and provide guidance on documentation requirements
• Support quality control initiatives by identifying trends, recurring issues, and opportunities for improvement
• Help maintain processing procedures, job aids, and training materials

• High school diploma or equivalent required;
  Associate's or Bachelor's degree in Business, Finance, or a related field preferred
• Minimum of 5 years of mortgage processing experience
• Experience with Conventional, FHA, VA, USDA/RD, and Non‑Agency loan products
• Strong understanding of mortgage processing workflows, investor requirements, and regulatory compliance
• Working knowledge of TRID, ECOA, HMDA, RESPA, and related mortgage regulations
• Experience with DU, LP, GUS, and mortgage loan origination systems
• Prior experience training, mentoring, or serving as a subject matter expert preferred
• Strong analytical, organizational, and problem‑solving skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities while maintaining accuracy and service standards
• Proficiency in Microsoft Office applications and mortgage banking software

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements.

This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

AA – EOE