Mortgage Early Default Counselor

Mortgage Early Default Counselor

LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union's assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union Losses.

• Educate members on the benefits of fulfilling their mortgage payment obligations.
• Contact delinquent members via telephone and written correspondence to resolve the delinquent loan issue.
• Process routine transactions, document loan comments, and respond to members, investors, or other parties.
• Research and prepare documentation, handling mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.
• Maintain compliance with LMCU and Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD collections policies and procedures.

• 1‑3 years of relevant experience in similar or related roles, including any preparatory experience.
• Valid driver's license and ability to drive as required.
• Strong interpersonal and communication skills to build trust and credibility while handling sensitive and confidential matters with diplomacy.
• Proven ability to engage effectively with customers, team members, and external vendors through in-depth dialogue and explanation.
• Experience motivating, influencing, and advising others on significant matters, guiding stakeholders at various levels.

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• Full list of benefit offerings available to review.

LMCU is an Equal Opportunity Employer.