Mortgage Servicing Specialist
Listed on 2026-06-26
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Finance & Banking
Banking Operations, Mortgage Loan Originator / Advisor, Bank Customer Service, Loan Servicing
Mortgage Servicing Associate
Description
Xtend is seeking a Mortgage Servicing Associate to support daily mortgage servicing operations for credit union clients. This role is responsible for processing mortgage payments, escrow transactions, investor reporting and end‑of‑month balancing while ensuring accuracy, compliance and excellent service.
What You’ll Do- Process daily mortgage payments and deposits
- Handle escrow disbursements (taxes, insurance, PMI)
- Post payments and process sold loan activity
- Complete month‑end participation processing and balancing
- Communicate with credit unions via Zendesk, email and phone
- Maintain accuracy, confidentiality and compliance
- High school diploma or equivalent required
- 1+ year mortgage servicing experience preferred
- Self‑motivated, organized and able to manage multiple tasks in a fast‑paced environment
- Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Strong attention to detail and data entry skills
- Excellent written and verbal communication
- Ability to handle confidential financial information
- CU
* BASE experience preferred - Able to make sound decisions and use good judgment when handling challenges
- Discreet and able to handle confidential information appropriately
- Reliable with regular and predictable attendance
- Positive, professional and team‑oriented in all interactions
- Able to communicate effectively with diverse audiences in person, over the phone and in virtual settings
- Opportunity to support credit unions nationwide and make a meaningful impact for members
- A collaborative environment aligned with cooperative values
- Continuous learning through hands‑on experience with CU
* BASE and industry‑leading tools - Unlimited growth potential
Xtend is a Credit Union Service Organization (CUSO) that is owned by its credit union clients. We offer a multitude of services to these credit unions that allow them to serve their members including bookkeeping, back‑office support and contact center services. Join us and help advance a mission‑driven cooperative culture built on innovation and industry leadership!
Xtend is an Equal Opportunity Employer.
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