Vendor Management Manager

General Information Primary

Location:

Grand Rapids, MI Employee Status:
Full-Time Workplace Type:
Fully On-Site

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

The Vendor Management Manager is responsible for implementing, maintaining & administrating the Credit Union’s Third-Party Risk Management (TPRM) program. This role focuses on vendor due diligence, ongoing monitoring, risk assessments, reporting, and coordination with internal stakeholders to ensure third party relationships are managed in accordance with regulatory requirements, internal policy, and risk appetite. The position partners closely with Risk Management, Compliance, IT, Legal, and business owners across the organization.

The Vendor Management Manager will ensure that identified risk exposures are properly mitigated and appropriate risk action plans are implemented as appropriate.

• Lead the enhancement and streamlining of the third-party relationships process, including clarity of roles, escalation, and communication.
• Perform risk assessments for current and prospective third-party relationships, including inherent and residual risk evaluations.
• Conduct initial and ongoing due diligence activities, including initial review of contracts, SOC reports, information security documentation, business continuity plans, etc.
• Track, document, and maintain vendor risk ratings, due diligence status, and remediation items within the vendor management system.
• Conduct vendor onboarding, renewal, and termination processes in accordance with policy and regulatory expectations.

• Assist Risk Manager with various projects and reports.
• Run the reports to completion and present findings to Risk Manager.
• Based on evaluation and interpretation, report findings and suggestions.

• Supervise and support Vendor Management staff, including oversight of daily activities, timecard approvals, recruitment and onboarding, performance management, coaching and development, and completion of performance evaluations to ensure team effectiveness and alignment with organizational goals.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Three to five years of experience in financial services, risk management, vendor management, compliance, audit, or a related field preferred.
• High School Diploma is required.
• College degree in business, finance, risk management, information systems, or a related field preferred, but not required.
• Relevant certifications (e.g., CTPRP, CRVPM) are a plus but not required.
• Experience with vendor management platforms/process flows.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

• All Employees: weekly pay and retirement savings options.
• Full-Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

LMCU is an Equal Opportunity Employer

Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members.

LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.

As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development.

We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union!

LMCU is an Equal Opportunity Employer