Mortgage Loan Processor

We are seeking a detail-oriented Mortgage Loan Processor to join our team! This is an in-office position at our Grand Rapids office. Candidates with prior mortgage processing experience are strongly preferred.

• Manage and prioritize a pipeline of loans, based on closing date and lock expiration.
• Meet all closing dates.
• Communicate clearly with the borrower and Realtor, using the most effective medium to obtain additional information/documents and answer any questions or concerns throughout the whole process.
• Review and validate loan documentation (applications, credit, income, assets, property documents, title, etc.) for each loan file.
• Take initiative to investigate, research and solve any issues that may arise.
• Verify loan packages for accuracy, borrower signatures and anticipate underwriting conditions required for the loan.
• Submit loans to underwriting for approval and clear to close.
• Maintain confidentiality while processing loans and communicating with third parties.
• Review, address and complete all underwriting conditions.
• Submit a loan file to the closing department to request and approve closing disclosures.
• Provide final closing numbers to the borrower prior to their scheduled closing.
• Coordinate with the title company, Realtor, and borrower to schedule the closing date.
• Escalates issues when necessary to the Loan Officer, Loan Officer Assistant, Processing Manager, or Operations Manager.
• Maintain a working knowledge of underwriting guidelines.
• Stay up to date on Neighborhood Loans and Treadstone Funding policies and procedures.
• Perform other tasks as assigned.

• 2+ years of experience in mortgage loan processing or underwriting is preferred.
• Personally demonstrates that customers are a high priority.
• Strong verbal and written communication skills - communicates accurately, effectively, appropriately and with a positive attitude.
• Establishes a record of producing work that is highly accurate.
• Strong organizational skills.
• Takes pride in a high quality of work with a thorough attention to detail.
• Be proactive - take initiative to resolve any possible issues that can arise.
• Personally commits to a high quality of work and encourages others to have similar standards.
• Ensures that quality of work does not suffer as quantity of work increases.
• The ability to prioritize and multitask throughout the day - managing interruptions until the highest priority tasks are accomplished.
• Identified customer needs and expectations and responds to them in a timely and effective manner.
• Manages time to ensure that deadlines are met.

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.