Patient Service Representative II

Start Your Medical Career in Grand Rapids:
Patient Service Representative II

Are you looking to enter the healthcare field but haven't found the right opportunity to get started?
Michigan Urological Clinic GR is looking for a motivated, professional Patient Service Representative II to join our team at our Grand Rapids location.

Experience is preferred, but we are willing to train the right candidate. If you are organized, professional, and great with people, we will provide the tools and training you need to succeed in specialized medicine.

• Comprehensive Training: We will train you on our state-of-the-art EMR systems, medical terminology, and insurance protocols.
• Stable, Full-Time
  
  Schedule:
  
  Monday through Friday, 7:45 AM – 4:15 PM
  .
• The "Real" Work-Life Balance:
  No nights, no weekends, and no holidays.
• Professional Environment: Work in our specialized clinic located at 4047 East Hills Court SE, Grand Rapids, MI 49546.

As a PSR II, you are the face of our practice. You will ensure our patients feel welcomed and our clinic runs like clockwork by:

• Managing the Patient
  
  Experience:
  
  Greeting patients, handling the check-in/check-out process, and answering multi-line phones with a professional demeanor.
• Coordinating Care: Scheduling appointments, managing patient flow, and acting as a resource for the clinical team to ensure a seamless visit.
• Handling Financials: Verifying insurance cards, collecting co-payments, and ensuring patient records are accurate and secure.
• Leading the Way: Acting as a knowledgeable resource for non-clinical support and problem-solving daily office needs.

• The Right Foundation: A High School Diploma or equivalent is required.
• The Preferred Candidate: 1–2 years of medical office or high-level customer service experience is a plus, but not required
  .
• The
  
  Skills:
  
  You should be comfortable with computers (Microsoft Office), have a clear phone voice, and be able to stay calm in a busy environment.
• The Mindset: We want someone who is punctual, dependable, and genuinely enjoys helping others.

• Full Health, Dental, and Vision insurance.
• 401(k) Retirement Plan.
• Generous Paid Time Off (PTO), Paid Sick Time, and Paid Holidays.
• A stable, lifelong career path in the medical field.

Ready to join the team? If you are a professional individual looking for a stable, Monday–Friday career with a team that will invest in your growth, we want to hear from you!

GENERAL SUMMARY

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner.

They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
• Actively participates in problem solving and identifying improvement opportunities.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports…