Lead Case Manager

We are seeking an experienced and professional Lead Case Manager to support the day-to-day operations of our APPS Paramedical Services program. This role coordinates mobile paramedical cases, supports field staff, and oversees administrative workflows to ensure efficient, compliant, and high-quality service delivery.

• Coordinate and manage paramedical cases, scheduling, and daily operations.
• Serve as primary point of contact for clients, referral sources, and examiners.
• Supervise and support administrative and case coordination staff.
• Oversee office operations, supplies, equipment, and vendor services.
• Ensure accurate documentation and compliance with HIPAA and company policies.
• Handle client calls, emails, and issue resolution in a professional manner.
• Assist with onboarding, training, and staff scheduling.
• Track operational expenses and support reporting as needed.

• Experience in healthcare case management, medical office operations, or paramedical services.
• Strong organizational, multitasking, and leadership skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and scheduling/documentation systems.
• Bachelor’s degree in Business or Healthcare Administration preferred.