Patient Services Representative

Corewell Health -  - Responsibilities:
Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms;
Performs administrative functions, including scheduling patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals;
Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals;
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC;
Assists with training new team members utilizing standard work