Patient Service Representative Grand Rapids

Corewell Health -  - Responsibilities:
Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.;
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.;
Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.;
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.;
Responsible for identifying and reminding patients of health maintenance gaps.