Clinic Manager

LOCATION:

Grand Rapids Planned Parenthood Health Center

REPORTS TO:

Director of Patient Care Operations

PAY RATE: $72,300 per year

SCHEDULE:

37.5 hours per week - Monday through Friday

The purpose of this role is to manage the day-to-day operations of the health center, and to work in close partnership with a clinician to provide high quality, inclusive, patient-centered care. This leader will fully embody a commitment to race equity; evidenced in all interactions with PPMI colleagues, external stakeholders and in their supervision of staff.

Does this sound like you?

• A strong commitment to Planned Parenthood’s mission and values
• The ability to demonstrate respect, relate to, and care for diverse populations and communities
• Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity
• Commitment to employee and patient engagement

If you love the idea of making an impact on your community with a strong mission-oriented organization, we want to hear from you! You will be an integral part of our culture which fosters a commitment to our workplace values: respect, caring, support, teamwork, collaboration, accountability and responsibility.

• Supervisory experience in a healthcare setting.
• Demonstrated ability to achieve successful health center outcomes in a shared-leadership setting.
• Knowledge of appropriate medical record documentation and understanding of CPT and ICD-10 coding as part of the clinical revenue cycle.
• Demonstrated ability to achieve objectives through collaboration

Medical, Dental, Vision, STD/LTD/ Life and ADD, FSA, Generous PTO program and free healthcare at PPMI clinics for you and your immediate family!

• Demonstrates a commitment to race equity. Maintains current knowledge of PPMI’s work toward enhanced race equity standards, is held accountable to them and holds their team members accountable.
• Manages and mentors a culturally diverse team; creates and sustains an organizational culture that fosters inclusiveness and equity.
• Actively participates as a member of PPMI’s Leadership Team.
• Leads team members using a performance support process that includes goal setting, routine feedback, and ongoing development.
• Empowers staff to deliver assigned responsibilities and manage their functions.
• Provides regular development feedback to team and accountability related to practices including, but not limited to, equity.
• Continuously maintains professional growth and learning by attending conferences, seminars, etc.
• Establishes and maintains a respectful and inclusive health center environment, cultivating high levels of employee engagement and patient satisfaction.
• Holds all health center staff accountable to workplace values and service standards.

• Oversees all daily activities within the health center.
• In partnership with Clinicians, Quality, Risk & Compliance and Learning & Development teams, plans and oversees the implementation of all necessary standardized new hire and ongoing training specific to the Medical Assistant role including front and back duties, hard skills and patient education.
• Monitors staff performance and identifies staff training needs; appropriately delegates training and performance observations to Assistant Health Center Manager.
• Manages health center to meet or exceed all productivity goals including revenue, net income, patient visit, and quality goals.
• Ensures compliance with PPMI personnel policies and procedures, Planned Parenthood Federation of America (PPFA) protocol, and legal and regulatory compliance including CLIA where applicable. Reviews new and existing policies and procedures with all health center staff regularly.
• Implements and ensures compliance with all Planned Parenthood and regulatory policies, practices, procedures, and standings in health center operations.
• Ensures that daily administrative procedures are completed correctly, including insurance billing, encounter for auditing, cash handling, and daily deposits.
• Manages patient complaints or sensitive patient situations in a manner aligned with PPMI's In This…