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Crisis Access Line Specialist – Empathetic Caller
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-03-01
Listing for:
Network180 - Kent County Community Mental Health
Full Time
position Listed on 2026-03-01
Job specializations:
-
Healthcare
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
A community mental health organization in Grand Rapids is looking for an Access Line Representative. The role involves providing telephone crisis de-escalation and interventions for individuals seeking help. Applicants should have a high school diploma and one year of experience in a customer service role. Strong communication skills and the ability to manage stressful situations are essential. This is a full-time in-person position with no calls during weekends or holidays.
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