Client Care Manager

Client Care Manager

Home Instead - Office 622 | South Grand Rapids, MI

Position Type: Full-Time

• Monday-Thursday: 9:00 AM - 5:00 PM
• Friday: 9:00 AM - 2:00 PM

Home Instead is a trusted leader in non-medical in-home care, dedicated to enhancing the lives of aging adults and their families. Our South Grand Rapids office is deeply rooted in the community and committed to providing compassionate, reliable, and high-quality care.

The Client Care Manager plays a vital leadership role within our office, serving as a key representative of Home Instead in the community. This position focuses heavily on marketing, relationship-building, and client acquisition
, while also overseeing essential billing and payroll functions
. The ideal candidate is professional, organized, community-oriented, and comfortable managing multiple priorities.

• Build and maintain strong referral relationships with community partners, healthcare providers, and organizations.
• Actively market Home Instead services to generate new client leads.
• Represent Home Instead at community events, networking opportunities, and outreach initiatives.
• Uphold and promote Home Instead’s reputation and brand within the South Grand Rapids community.

• Manage client billing processes accurately and efficiently.
• Oversee payroll processing and ensure timely, accurate compensation.
• Collaborate with office leadership to support client satisfaction and growth.
• Maintain professionalism and confidentiality in all interactions.

• Strong communication and interpersonal skills.
• Proven ability to build relationships and represent an organization professionally.
• Excellent organizational and time-management skills.
• Comfort working independently and managing multiple responsibilities.
• Experience in healthcare, home care, marketing, billing, payroll, or office management required.
• Proficiency with basic office technology and software.

• Consistent weekday schedule with early Friday afternoons.
• Opportunity to make a meaningful impact in the local community.
• Supportive, team-oriented office environment.
• A role that blends professional growth with purpose-driven work.

Interested candidates are encouraged to apply by submitting a resume and brief cover letter outlining relevant experience and interest in the position.