Patient Care Coordinator

Corso Care Hospice, Grand Rapids Office
Patient Care Coordinator - Hospice
Full Time

At Corso Care we offer:
Employee First Benefits:

• Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA
• Continued Growth and Education from training, supportive leadership, and collaboration
• Generous PTO/Holiday (20 days first year)
• Tuition Reimbursement up to $2500 per year
• Pet Insurance

Employee First Culture - YOU BELONG, YOU MATTER!

• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction

• Minimum of three (3) years previous work experience in hospice and home health.
• Licensed Practicing Nurse (LPN) preferred, not required.
• Demonstrates knowledge of Medicare, Medicaid, and other insurance regulations and terminology as it relates to Hospice and Home Health.
• Information system knowledge in the areas of electronic data entry and report generation.
• Knowledge of Microsoft Outlook 365, Microsoft Teams, Microsoft Work/Excel, faxing, scanning, professional phone etiquette, and uploading documentation into EMR system.
• Demonstrates high degree of commitment to customer service excellence, teamwork, organizational skills, detail orientation, flexibility, and ability to work with minimal supervision.
• Demonstrates excellent verbal and written communication skills.
• Ability to maintain attention and accuracy while attending multiple tasks simultaneously.
• Ability to read and interpret documents, such as policy and procedures manuals, clinical documentation, and physician orders.
• Ability to speak effectively before groups of customers or employees of the organization.
• Compliant with accepted professional standards and practices.
• Avid team player.
• Consistently maintains a positive attitude which promotes team and optimal performance.

• Assist in the provision of clinical services by triaging contacts from patients/families, facilities, the Interdisciplinary Group (IDG), physicians to ensure the needs, desires and expectations of patients/families are met as conditions and situations change.
• Help IDG members establish and update interventions in the plan of care as changes arise to achieve outcomes.
• Collaborate with the Administrator/Clinical Manager to support field and office team members to achieve efficient, quality patient-centered care, productivity standards, and best practice team utilization to meet patient/family, referral source, organization, and community expectations.
• Gather meaningful data to assess direct costs, productivity, and staff capacity.
• Coordinate with Hospice Administrator/Clinical Manager, Quality Manager, and Educator/Mentor to ensure staff manage scope of responsibilities, provide a strong orientation and expert clinical care, support the IDG, and retain adequate staffing.
• Work closely with Quality Manager to remain updated with clinical outcomes, Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores, Hospice Compare, and PEPPER data to create action plans to maintain or improve quality outcomes. (As assigned).
• Ability to design efficient, effective, and consistent operational processes while meeting regulatory and accreditation standards of practice.
• Ensure the Hospice Interdisciplinary Group (IDG) develops, coordinates, and updates the individualized plan of care for hospice patients/families in collaboration with the patient and/or family to meet the physical, emotional, and spiritual needs of the patient/family.
• Demonstrate a thorough understanding of the Hospice Benefit, federal and state regulations, eligibility, and documentation standards required for care and billing.
• Coordinate and ensure 24/7 coverage of all hospice services.
• Educate IDG and hospice team members to customer service theory and practice, establish a culture of accountability, and reward staff individually and as a team.
• Conduct employee evaluations timely, providing counseling, coaching and Performance…