Guest Services Representative The Gerald Grand Rapids, MI
Job in
Grand Rapids, Kent County, Michigan, 49503, USA
Listed on 2026-08-07
Listing for:
Greenwood Hospitality Group
Full Time
position Listed on 2026-08-07
Job specializations:
-
Hospitality / Hotel / Catering
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Greet and welcome guests upon arrival and register guests into the computer with verification of reservation, address, and payment details;
Promote the preferred guest program and provide benefits to members;
Handle guest inquiries via phone and in person with courtesy and accuracy;
Assist guests with luggage, shuttle/transport, and escort to rooms or appropriate areas;
Answer questions about local area, hotel services, and facilities; resolve guest concerns and complaints promptly
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