Rentals Event Coordinator

Rentals Coordinator

Make a difference while helping create memorable experiences at John Ball Zoo! Join a dynamic, growing organization dedicated to saving wildlife and wild places through conservation, education, and exceptional guest experiences. As the Rentals Coordinator, you’ll play an important role in connecting our community with the Zoo by helping create and coordinate experiences that guests will remember long after their visit.

We’re looking for an enthusiastic, team-oriented individual who takes pride in creating exceptional guest experiences, thrives in a fast-paced environment, and is excited to contribute to the Zoo’s mission. If you’re ambitious, organized, and passionate about making a difference, we’d love to have you on our team!

Make a difference while helping create memorable experiences at John Ball Zoo! Join a dynamic, growing organization dedicated to saving wildlife and wild places through conservation, education, and exceptional guest experiences. As the Rentals Coordinator, you’ll play an important role in connecting our community with the Zoo by helping create and coordinate experiences that guests will remember long after their visit.

We’re looking for an enthusiastic, team-oriented individual who takes pride in creating exceptional guest experiences, thrives in a fast-paced environment, and is excited to contribute to the Zoo’s mission. If you’re ambitious, organized, and passionate about making a difference, we’d love to have you on our team!

The Rentals Coordinator is responsible for ensuring the coordination and successful execution of assigned rentals at John Ball Zoo. The Rentals Coordinator works in conjunction with all Guest Service Departments to achieve John Ball Zoo’s total guest service objectives. The Rentals Coordinator will oversee the sales and execution of wedding, corporate, after hours, and other Zoo related rentals at the Bissell Tree House, and various spaces around the zoo.

They will also supervise, train, and schedule seasonal front-line team members to assure successful execution of rentals, while also supporting Zoo events as necessary. The Rentals Coordinator will also be responsible for the management of bar services at rentals.

• Medical plan option
• Dental & Vision for employee & family
• Short-term disability
• Long-term disability
• Life Insurance
• Employee Assistance Program
• 12 Full weeks of parental leave - after one year of service

We offer generous vacation time, 9 days of personal time, and 11 paid Holidays each year. We offer a 4% match and 3% employer contribution to your 401k, zoo discounts, employee-only zoo experiences, tuition reimbursement, additional medical benefits to meet your and your family's needs, and a FREE Premium Zoo membership for you and your family.

• Bachelor’s degree required or equivalent experience in a relevant field
• Minimum of 1 year experience in working in wedding based settings is preferred
• Minimum of 2 years’ experience in a customer services position is preferred
• Ability to lead, motivate, and manage work teams to support organizational objectives and goals.
• Excellent customer service skills, comfortable and skilled in creating positive face-to-face interactions.
• Some sales ability to assure proper closing of various rentals activities.
• Excellent organizational and communications skills.
• Ability to solve problems and resolve conflict.
• Ability to promote and sell Zoo Rentals.
• Ability to monitor budgets and reconcile balances.
• Proficiency in Point of Service software applications, cash register operations, and working knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Project).
• Ability to work irregular hours including evening, weekends and holidays.

John Ball Zoo is a drug-free workplace under federal regulations. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.