Night Auditor

Grand Rapids Canopy, Grand Rapids, MI, US

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees.

Join us in elevating hotel operations and maximizing profitability.

Canopy by Hilton, a beautiful modern boutique hotel located in downtown Grand Rapids, is seeking a reliable, detail-oriented, and guest-focused individual to join our team as a part-time Night Auditor. In this role, you will assist with overnight audits, hotel guest services, and overnight valet operations. The ideal candidate thrives in a quiet, independent work environment and enjoys delivering top-tier guest service.

Please note:

We are seeking candidates with availability to cover Thursdays & Fridays 11pm-7am.

Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out allguest(s)
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action totake
• Operate safe deposit boxes
• Inspectconferencerooms,common areas and public restroomstoensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/party issues
• Assist guests with overnight valet services including parking and retrieving vehicles, assisting with luggage and adhering to all valet operating procedures

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Computer software skills
• Communication both verbal and written
• Dependable and customer focus
• Time management and problem solving skills
• Strong leadership abilities

• 1-2 years of hotel experience is a plus

• Day-1 benefits
• Career development & training
• Paid time off
• Team member discounts
• 401(k) with company match
• Incentive programs
• And more!

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

This position doesn’t manage any staff members.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the…