Guest Service Agent
Listed on 2026-10-03
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Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Customer Service Rep, Front Desk/Receptionist
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
WHAT YOU CAN EXPECT FROM US So. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth
-Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearRetirement
-Company-matched 401(k)Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025Incentives
-Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
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