Organizational Effectiveness Consultant

General Information

Primary

Location:

Grand Rapids, MI

Employee Status:
Full-Time

Workplace Type:
Hybrid | Monday & Friday Remote, Tuesday - Thursday in office

Travel:
Occasional travel to other LMCU locations in and out of state may be required up to 4 times per year, as well as occasional in‑town travel to other facilities may be required.

At LMCU, you’ll find more than just a job – discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

The Organizational Effectiveness (OE) Consultant serves as a trusted internal consultant and enterprise change‑management expert, responsible for ensuring that organizational initiatives are implemented successfully and sustained over time. This role is primarily focused on change management, using a centralized, Prosci‑aligned methodology to drive consistent, high‑quality change outcomes across Lake Michigan Credit Union (LMCU). In addition to leading and shaping change efforts, the OE Consultant designs and develops organizational effectiveness and talent‑management frameworks (e.g., succession planning, leadership capability models, performance management).

The role operates proactively, influencing initiatives early, advising senior leaders, and building enterprise change capability to reduce change fatigue and strengthen adoption.

• Serve as a centralized change‑management expert, applying Prosci methodology while tailoring approaches to the scope, risk, and impact of each initiative.
• Partner with senior leaders, project managers, and departments to shape initiatives early, defining change strategies, success measures, and governance.
• Lead or co‑lead change strategies for enterprise‑wide, cross‑functional, and high‑impact initiatives. This includes but is not limited to technology implementations, process changes, culture shifts, and regulatory‑driven change.
• As a trusted advisor, provide recommendations on change approaches, ensuring consistency and discipline across initiatives.
• Create change‑management plans including stakeholder/impact analyses, communication plans, resistance mitigation plans, skill gap analyses, training plans, etc.
• Report on or demonstrate the impacts of effective change management as determined by initiative success metrics, including CM‑specific metrics (e.g., user adoption rates, change readiness, etc.).
• Ensure impacted employees and managers have the desire and ability to maintain the change long‑term.

• Own the evolution of LMCU’s change‑management and OE practice, including standards, tools, templates, learning assets, and governance.
• Design and deliver learning experiences and resources to build leader change capability, reducing change fatigue and increasing consistency over time.
• Analyze data from change and OE assessments to evaluate effectiveness and recommend improvements to methodology, tools, and approaches.
• Develop multimedia resources (toolkits, summaries, infographics, job aids) to elevate change‑management and OE practices across the organization.

• Build and maintain strong relationships with leaders at all levels through regular engagement, active listening, and strategic inquiry.

• Design and improve OE and talent‑management frameworks, including succession planning, leadership frameworks, capability models, and performance‑management practices.
• Partner closely with HR, L&D, and Talent Management teams to implement solutions and execute formal handoffs for long‑term sustainment.
• Consult with stakeholders to ensure OE and talent solutions align with business strategy and support successful change adoption.

• Serve on assigned internal committees and/or external boards as requested.
• Adhere to all applicable federal and state laws, regulations, and guidance; comply with LMCU policies and procedures; complete required training.

• Three to five years of…