Onboarding and Training Specialist Grand Rapids, MI

Onboarding and Training Specialist

Reporting directly to the President/GM and as a member of the operations team, responsible for planning/executing of all training and onboarding classes for the Bridger Group, and operational/data support for the Director of Operations. The goal is to optimize our reporting structure and CRM while supporting both the Director of Operations and the CEO. The goal is to strategically position the organization to have the best trained sales organization with the healthiest employee population possible.

Training Responsibilities:

• Training Industry, Recruiting, PCR, Zoom Info, Call Logic, Linked In, Marketing, etc.
• Onboarding Orientation, education of policies and procedures
  • Managing and Overseeing New Employee Training Courses
  • Role Playing with Recruiters
  • Ongoing oversight and training for technology (PCR, Linked In, etc.) and best practices
• Continuing Education and Best Practices (documentation, memorializing)
• Train/Observe/Feedback/Retraining Process

Operations Team Responsibility (as needed):

Event Planning (Monthly Reward, Record-Breaking Award, Employee Anniversary, Quarterly Volunteer, and Christmas Party)

• Quarterly Metrics: aggregation and calculation every quarter
• Answering phone calls and relaying calls to Associates
• Setting up Zoom and/or Team calls in Conference Room/Breakout Rooms