Director of Business Systems

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Position Summary:

The Director of Business Systems is a strategic, enterprise-level leader responsible for shaping and executing the organization’s vision for business systems, data analytics, and technology‑enabled decision support. This role ensures that platforms, including ERP and CRM systems (Net Suite and Dynamics), budgeting tools, business intelligence solutions (Power BI), and integrated workflows, are aligned with organizational priorities and operational excellence.

Functioning as a player-coach, the Director leads cross-functional initiatives, builds strong partnerships across departments, and drives a cohesive technology strategy that enhances scalability, process optimization, and data-driven decision-making. This role serves as a translator between business needs and technical solutions, fostering a culture of collaboration, continuous improvement, and innovation.

Responsibilities:

Strategic Leadership

• Develop, communicate, and execute a comprehensive strategy and multi-year roadmap for enterprise business systems and analytics.
• Serve as the primary strategic partner and liaison between business units, senior leadership, and IT teams to ensure alignment of technology capabilities with enterprise goals.
• Lead and facilitate cross-functional steering committees and working groups to identify, prioritize, and implement systems and data initiatives.
• Influence organizational direction by providing strategic insights and recommendations supported by data trends and system capabilities.

Business Systems Management

• Oversee the architecture, governance, optimization, and ongoing integration of Net Suite ERP and Microsoft Dynamics CRM.
• Build strong, collaborative relationships with external vendors and partners to ensure delivery of high-quality enhancements and timely project execution.
• Ensure system design and configuration practices reflect business requirements, regulatory standards, and scalable best practices.

Data Analytics & Business Intelligence

• Lead the development and communication of actionable Power BI dashboards, reports, and data models tailored to business stakeholder needs.
• Establish and champion data governance frameworks that ensure reliability, consistency, and secure access across the organization.
• Partner with business leaders to deliver KPIs, industry trends, and customer insights that enable informed decision-making and strategic planning.

Process Improvements & Change Management

• Collaborate with stakeholders to analyze existing workflows, diagnose inefficiencies, and define opportunities for cross-departmental process improvements.
• Lead organizational change initiatives through strong communication, facilitation of stakeholder engagement, and alignment on business outcomes.
• Develop business cases that evaluate system alternatives, tool selection, and resource needs.

Project & Team Management

• Direct complex, enterprise-wide business systems and analytics projects from strategy through implementation.
• Communicate project progress, risks, and outcomes to stakeholders and executives with clarity and transparency.
• Allocate resources, guide team members and partners, and ensure commitments are met with a focus on collaboration and quality.

Training & Support

• Oversee the creation and delivery of user training programs, documentation, and communication plans to ensure successful system adoption.
• Provide leadership in troubleshooting and resolving business system and analytics challenges, ensuring users have clear pathways to support.

Competencies:

• Strategic thinking with an ability to develop and articulate an enterprise-wide vision.
• Strong collaboration skills, with experience leading cross-functional teams and influencing without authority.
• Expertise in business systems integration (e.g., Net Suite, Dynamics, Adaptive Insights).
• Advanced proficiency in business intelligence…