ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Service Now
-Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location

Join EY to lead Service Now transformation. You will build client relationships, mentor teams, and deliver cutting‑edge solutions for global businesses.

• Engage clients and internal teams to ensure successful project delivery.
• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of Service Now ESM/GBS engagements.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources.
• Provide guidance and leading‑practice expertise for Service Now ESM/GBS process implementations.
• Analyze a company’s ESM/GBS people, process, and technology capabilities, report leading‑practice recommendations.
• Lead client process and design sessions, facilitate requirements workshops.
• Experience in waterfall and agile delivery models, including supporting management activities.
• Create high quality deliverables and project artifacts.

• A bachelor’s degree in Computer Science, Information Systems, Engineering or similar.
• 2‑4 years of relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Certified Implementation Specialist – HR Service Delivery.
• Certified Implementation Specialist – Customer Service Management.
• Certified Implementation Specialist – Field Service Management.
• 3+ years of Big‑4 or equivalent consulting experience.
• Excellent communication, adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A valid driver’s license.
• Ability to travel to meet client needs.

• Performance analytics and reporting experience; certifications are a plus.
• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek proactive, innovative individuals who thrive on analytical challenge, effective communication, and a passion for technology’s business impact.

EY offers a comprehensive compensation and benefits package, a flexible hybrid model, and a supportive environment for growth. Salary ranges for this role are $102,500 – $187,900 USD in the US.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.