Legal Operations Coordinator

Warner Norcross + Judd is seeking a Legal Operations Coordinator to join our team in Grand Rapids. The Legal Operations Coordinator is responsible for driving the effective adoption, measurable use, and business impact of the Firm’s approved technology, focused on AI tools and workflows. This role focuses on training, engagement, analytics, and continuous improvement to ensure AI solutions are used responsibly, consistently, and in alignment with Firm policies and risk standards.

Working closely with the AI Workflow Engineer, Loss Prevention, and the AI Communications team, the Legal Operations Coordinator serves as the connection between technology, practice needs, and user experience, translating feedback and data into actionable improvements.

• Drive adoption and outcomes for Firm-approved AI tools and workflows by overseeing training, engagement strategies, usage analytics, and feedback mechanisms
• Own and maintain dashboards tracking workflow usage, license utilization, training completion, and practice group engagement, using data to inform decisions and priorities
• Manage AI licensing operations, including license allocation, renewals, onboarding and offboarding processes, and coordination with vendors
• Conduct user listening sessions, surveys, and feedback forums to gather insights from attorneys and staff; translate findings into workflow enhancements and updated training materials
• Coordinate and support an internal AI champion network, including facilitating office hours, community discussions, and peer-to-peer knowledge sharing
• Partner with the AI Communications team to plan and execute clear, consistent internal communications related to AI tools, updates, and best practices
• Support pilot initiatives by coordinating surveys, analyzing results, and developing rollout and scaling plans in collaboration with key stakeholders
• Serve as a primary intake point for new AI workflow and tool requests, ensuring appropriate evaluation, prioritization, and coordination with the AI Workflow Engineer and Loss Prevention
• Monitor adoption trends and user behavior to identify gaps, risks, and opportunities for increased effectiveness and responsible use

The above list is not all-inclusive but provides a general framework for the position. Additional related responsibilities may be assigned to the Legal Operations Coordinator as needed.

The physical demands of this potion are representative of those that must be met by an employee in order to successfully perform the essential functions of the position. These include being both mobile and stationary throughout the workday, having the ability to transport 25 pounds and being able to operate a computer and other business equipment found in the office.

• Attention to detail/thoroughness
• Effective and professional communication skills
• Forward thinking
• Critical thinking
• Initiative
• Willingness to learn

Experience, Education and Training:

• Bachelor’s degree in business, analytics, information systems, related field, or equivalent practical experience
• Three to six years of experience in knowledge management, practice management, analytics, or related function
• Experience supporting technology adoption, training programs, or internal enablement initiatives
• Previous experience in a law firm or professional services environment preferred
• Familiarity with Microsoft Power Platform strongly preferred

Warner is a full-service corporate law firm with 230+ attorneys practicing in nine offices throughout Michigan:
Bloomfield Hills, Detroit, Grand Rapids, Holland, Kalamazoo, Lansing, Macomb, Midland and Muskegon. To learn more, visit , follow us on X @WNJLLP or connect on Linked In or Facebook.

• Comprehensive medical, dental, and vision insurance plans
• Firm-provided life insurance and disability coverage
• 401k with employer contribution or match depending on plan design
• Generous PTO and leave policies
• Firm holidays
• Remote work flexibility
• Wellness program
• Employee assistance program

• Lockstep Compensation - Our compensation model encourages teamwork and distinguishes us from our competitors. Partner and associate…