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HelpDesk/Support Technical Support

NOC Help Desk Team Lead — Leadership, SLA & Client Relations

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: K Group Companies
Full Time position
Listed on 2026-02-24
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A local technology service provider is seeking a Help Desk Team Lead to oversee the operational aspects of the help desk team in Grand Rapids. The role involves managing technicians, ensuring service excellence, and maintaining client relations. Candidates should have over 3 years of help desk experience, strong conflict resolution skills, and proficiency in ticketing tools. This company offers a collaborative environment and has been a trusted advisor in the tech space for over 40 years.
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