Technical Support Engineer
Listed on 2026-03-10
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IT/Tech
IT Support, Technical Support
At Trane Technologies
TM () and through our businesses including Trane® () and Thermo King® () , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and boldly go.
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Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future?
If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
In this position as a Technical Support Engineer, you will be providing technical support for the startup, operation, and service of Trane/American Standard Unitary Commercial equipment. Excellent customer service skills and documentation of work performed are required when communicating with our external and internal customers, technicians and administrators. As a Technical Support Engineer, you will be able to assist customers in the troubleshooting process utilizing knowledge of various HVAC systems such as:
Packaged Rooftop AC units, Unitary Split Systems. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide customers through equipment and describe to them what they are seeing, keep that customer safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, airflow dynamics, and basic refrigeration theory as well as their field experience.
at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Learn more about our benefits here () !
From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires.
* Other hub location options may be available and will be discussed during the recruiting process.
What you will do:Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting on a wide variety of HVAC products
Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action with the goal of putting the customer first
On a daily basis, is required to make pivotal decisions regarding the dispensation of company resources in order to resolve a customer issue
Manages and leverages relationships with manufacturing site teams as well as field offices
During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner
Responsible for determining the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means
Documents work by following pre-defined procedures and completing documentation of support given
As a subject matter expert, creates standard work and documents solutions that can be shared internally and externally across the company
Responsible for coordination with internal teams concerning quality escapes, design errors, and Service…
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