ERP Technical Consultant | Dynamics 365 Business + Infor LN
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-05-07
Listing for:
Vervint
Full Time
position Listed on 2026-05-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cloud Computing, Systems Engineer
Job Description & How to Apply Below
Position: ERP Technical Consultant | Dynamics 365 Business Central + Infor LN
Location: Grand Rapids, MI
Job : 1278
# of Openings: 1
Candidates located in Michigan or Minnesota are preferred.
Responsibilities- Provide day‑to‑day technical support for Dynamics 365 Business Central and Infor LN environments.
- Ensure ERP system stability, performance, and availability.
- Execute Incident, Request, Problem, and Change activities aligned to ITIL‑based service delivery.
- Perform root cause analysis and implement durable corrective actions.
- Develop and maintain Business Central extensions using AL.
- Deliver enhancements through a governed AMS backlog model.
- Support LN Tools development and customization when required.
- Troubleshoot integrations using APIs, middleware, Azure services, and external systems.
- Maintain documentation, runbooks, and operational knowledge artifacts.
- Identify automation opportunities to reduce manual support effort.
- Support transition‑to‑run activities and ensure operational readiness of new capabilities.
- Collaborate with Client Success Managers, Functional Teams, and Client IT stakeholders.
- Achieve SLA adherence for incidents and requests.
- Reduce repeat incidents through problem management.
- Maintain predictable backlog throughput.
- Ensure system stability and minimize unplanned outages.
- Reduce operational toil through automation contributions.
- Improve quality of documentation and operational knowledge transfer.
- 3‑7 years supporting ERP platforms in production environments.
- Experience supporting Microsoft Dynamics 365 Business Central.
- Hands‑on experience developing Business Central extensions using AL.
- Experience troubleshooting integrations using APIs or middleware.
- Strong root cause analysis capability.
- Experience working within ticketing and backlog‑driven workflows.
- Experience supporting Infor LN environments.
- Experience with LN Tools development (4GL, DAL, reporting, extensions).
- Familiarity with Power Platform (Power Automate, Power Apps).
- Experience with Azure integration services.
- Familiarity with ITIL‑based Managed Services delivery.
- Bachelor's degree in computer science, engineering, or related field, or an equivalent combination of education and experience with relevant LN experience.
- At least 3‑7 years of related experience supporting or developing within Dynamics 365 and/or Infor LN.
Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, familial status, membership or activity in a local human rights commission, status regarding public assistance, or any other characteristic protected by federal, state, or local laws.
No discrimination on the basis of disability.
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