Helpdesk Analyst

Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties. We are looking to set up interviews as early as this week.

The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end‑user support via phone calls, e‑mails, and self‑service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets.

Troubleshoot technical issues in Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e‑mail, printers, as well as network and systems troubleshooting.

• Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
• Knowledge of Windows 10 – installing and troubleshooting
• Installing, configuring, and troubleshooting desktop hardware and peripherals
• Microsoft 365 Basic Administration
• Active Directory Basic Administration

• 2+ years' experience working for an IT Managed Services Provider
• Good computer skills with IT and Customer Service experience
• Experience with RMM (Connect Wise, Datto, Auto Task, etc.)
• Experience with the following Cloud technologies – Microsoft 365, Azure
  
  AD, Windows Computers, Teams, One Drive, SharePoint Online
• Experience with the following technologies – Windows, Windows Server, Office applications
• CompTIA Certifications are desirable for this role

Medical, Dental, and Vision Benefits Offered from Day One.

If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at

Job Type and

Location:

Permanent position based out of Grand Rapids, MI.

Pay Range: $55,000.00 - $70,000.00 per year.

Workplace Type:
Fully onsite in Grand Rapids, MI.

Final date to receive applications:
May 5, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.