Technical Writer

At BCM One, we power global business connectivity through industry‑leading voice, data, and managed network solutions, supporting customers across markets and geographies. As a rapidly growing global telecoms company, we invest in people who want to build meaningful careers, not just fill roles. We are excited to be adding a Technical Writer with experience in technology or technical documentation to our growing team.

In this role, you will collaborate closely with marketing, product, engineering, and support teams to transform complex technical information into clear, trusted documentation that drives consistency, usability, and scale. This is an ideal opportunity for someone who is eager to grow their skills while contributing to products and platforms used worldwide.

This is a hybrid or remote optional position with the ability to be based out of one of the following office locations:
Grand Rapids, Michigan;
Herndon, Virginia;
Alpharetta, Georgia; or Blue Bell, Pennsylvania. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Eastern business hours

• Writing, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
• Reviewing and editing marketing copy, including long‑form blogs and product‑related content
• Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
• Attending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needs
• Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
• Organizing and maintaining documentation in tools such as Confluence, Docs
  360, and Elevio, with a focus on version control and usability
• Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

• Bachelor’s degree in writing, communications, English, or a related field
• 1+ years of experience writing documentation in a technical, operational, SaaS, or regulated environment
• Experience with telecom, VoIP, or related software and technology is a plus
• Experience using documentation or knowledge base tools such as Confluence, Docs
  360, LMS or similar platforms
• Exceptional writing and editing skills with a sharp eye for detail
• Expertise in Microsoft Word and document formatting
• Experience translating technical or operational concepts into clear, audience‑appropriate content
• Comfort working with cross‑functional teams and proactively seeking information
• Strong organizational skills and the ability to manage multiple competing deadlines
• A collaborative mindset and the confidence to insert yourself into conversations when clarification is needed

• Competitive industry salaries
• Comprehensive medical, dental, and vision insurance
• Company‑provided life and disability insurance
• Matching 401(k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
• FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.