Fleet Support Specialist

Job Details

Job Location:

Grand Rapids, MI 49544

Position Type:
Full Time

Salary Range: $17.31 - $32.01 hourly (approximately $40,000 - $55,000 annually)

Job Category:
Customer Service

Logisnext Americas Inc. has supported customers for more than 100 years as a technology‑driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

The Fleet Support Specialist assists the Fleet Managers and National Accounts in the delivery of contracted fleet management services for our National Account Fleet Customers. Manage all daily service processes with dealers and customers to drive customer satisfaction. Drive service provider process compliance through metric‑based performance reports. Manage program administrative tasks, including applicable system updates, service provider contract management, service quote reviews, and PM completion and dispatching.

Assist with monthly responsibilities as required by the Fleet Administration Manager.

• Ensure a high level of customer service so that National Fleet Account User inquiries are answered promptly and accurately in the provision of information relating to repair updates, application issues, customer feedback, and general maintenance, as well as payment/invoicing.
• Follow up on dispatch requests and ensure proper data entry practices are developed, investigating internally or externally to ensure information is accurate.
• Review work processes within the Fleet Management Team and develop action plans for continuous improvement efforts aligned with the company’s business plan.
• Communicate National Account service agreements with servicing dealers and ensure customer requirements are met.
• Coordinate support efforts through regular communication with Service Support, Parts Support, Warranty, Technical Publications, and National Accounts.
• Maintain a high level of product knowledge to provide up‑to‑date, accurate information to our National Accounts and dealers.
• Collaborate with Fleet Managers to ensure customer satisfaction through recurring meetings.

Hybrid position based out of Grand Rapids, MI.

• MS Office Suite; additional benefit for experience with ERP software systems and specialized software (centralized billing, fleet reporting, etc.).
• Intermediate level data analysis capability using MS Excel and/or MS Access.
• Detail‑oriented with the ability to manage and complete multiple tasks accurately.
• Ability to communicate ideas and proposals verbally and in writing so others understand.
• Present results and lead discussions to group audiences.

Applicants must be authorized to work for any employer in the U.S.

• MS Office Suite; experience with ERP systems and specialized software.
• Intermediate level data analysis capability using MS Excel and/or MS Access.
• Detail‑oriented and able to manage multiple tasks accurately.
• Strong verbal and written communication skills for proposal presentation.
• Experience presenting results and leading group discussions.

• Direct experience with managing material handling equipment fleets and using ERP systems with asset management functions.
• Knowledge of fleet management concepts and metrics (e.g., CPH, Utilization %, 4‑R’s).
• Experience using formal fleet reporting software and a basic understanding of dealer service operations (dispatch, work order/invoice processes).
• Intermediate level material handling equipment product knowledge.

• Medical, dental, and vision benefits.
• Paid Vacation, Sick Time, and Paid Holidays.
• Profit Sharing Opportunities.
• Flexible Spending and HSA Accounts.
• 401(k) with automatic company contribution and company match.
• Short‑term and long‑term disability insurance.
• Life, Dependent Life, and AD&D Insurance.
• Paid Parental Leave (Includes 6‑8 weeks of maternity leave and 5 days of paternity leave).
• Employee Assistance Program.
• Employee Discounts.
• On‑the‑job training and development.

The salary for this position ranges from $40,000 to $55,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

Equal Opportunity Employer / Veterans / Disabled.