IT- Help Desk Ticket Assistant

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Full Time Grand Rapids, MI, US

3 days ago Requisition

Salary Range: $18.00 To $23.00 Hourly

Business Services

Main Office – Grand Rapids

TB4

Business Services Manager, Director of Operations, and President

Hourly

None

Full Time

HR Director

Plan and assist team members with technology support. Maintain systems and procedures for operating efficiency. Serve as liaison with third-party companies supporting network, software, and hardware components.

• Assist staff with technology requests, troubleshooting and technology issue resolutions.
• Track, maintain, and support all company general software and hardware.
• Communicate and troubleshoot with third-party technology support and software companies to resolve technology issues and concerns.
• Maintain, update, troubleshoot, install, and integrate all company technology including company web sites (Internal and External).
• Maintain and update Intranet site.
• New employee hardware configuration and set up.
• Research past, current, and potential technology options.
• Maintain and implement coding as required.
• Technology support requests and prioritize required repairs and updates.
• Coordinate technology usage to achieve maximum efficiency.
• Accurately document all communications involving staff technology issues and concerns.
• Oversee printer troubleshooting, maintenance, and repairs.
• Assist management in carrying out project duties, tasks, and testing as required.

• Participate in ongoing monitoring and provide feedback for improvement.
• Ensure security, integrity, compliance, and confidentiality of data.
• Implement procedures and training to maximize operating efficiency.
• All other duties as assigned.

• High School Diploma
• Related knowledge of Hardware, Software, and Network Operations
• Ability to Prioritize and Manage Multiple Projects Efficiently
• Proven Track Record in Troubleshooting and Maintaining Technology
• Demonstrated Loyalty and Ownership of Position and Responsibilities
• Takes Initiative and Pride in Work
• Strong Attention to Detail and Goal Oriented
• Commitment to Excellent Customer Service Excellent Written and Verbal Communication Abilities
• Ability to Prioritize and Manage Responsibilities
• Required Language Skills

• Communication Skills
• Higher-Level Thinking Skills
• Reliable and Consistent Attendance
• Adaptability
• Tenacious Work Ethic
• Stress Tolerance
• Teamwork and Collaboration
• Integrity
• Initiative
• Information Gathering
• Attention to Detail
• High Level of Accuracy
• Planning and Organizing
• Decision Making
• Judgment and Problem Solving

• 2-3 Years Technology Support Experience
• Knowledge of Windows Operating Systems and Remote Access Programs

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Last Updated By:
Human Resources

Date/Time: 12/4/2025

Monday thru Friday
8am - 4:30pm
40 Hours per Week