Desktop Support IT Technician

Job Description
The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems.

Experience with utilizing Microsoft's SCCM and AD management utilities is desired as well as creating/editing power shell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels.
Top Skills Preferred
Help desk, Support, Help desk support, Troubleshooting, Office 365, Active directory, Windows, Desktop, Technical support, Phone support, Ticketing system, Password reset, customer service
Additional

Skills & Qualifications
Qualities that will help make a candidate stand out:
Flexible in job responsibilities - excited to work with and for varying departments and personnel, at times with little instruction.
Not afraid to make a mistake but will accept instruction to correct them.
Comfortable exploring uncharted territory (helping the dept move FORWARD).
Excellent phone and interpersonal skills. This one seems obvious, but it's not as common as you'd think!
Associate's Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience. An equivalent combination of education, training and experience may be considered. Requires a thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols. Organizational skills and the ability to successfully prioritize a high-volume workload required.

Must possess positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels.

* Please apply if you're interested in hearing more abou t the opportunity and if you feel you're capable of completing any of these job duties
* * We are looking to set up interviews as early as next week
* `
* CompTIA Certifications are desirable for this role
* * Medical, Dental, and Vision Benefits Offered from Day One
* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@  (no space in email address)
* Job Type & Location
This is a Contract to Hire position based out of Grand Rapids, MI.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Final date to receive applications
This position is anticipated to close on Jun 23, 2026.

About TEKsystems

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