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In-Person IT Help Desk Analyst - Frontline Tech Support
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-06-12
Listing for:
National Heritage Academies
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Join National Heritage Academies as a Service Desk Analyst in Grand Rapids, Michigan. This role focuses on delivering high-quality technical support to internal customers via phone, email, and face-to-face interactions. You'll be responsible for prioritizing and resolving technical help requests while maintaining over 90% customer satisfaction.
Ideal candidates will have 1–2 years of experience in tech support, excellent communication skills, and a commitment to ongoing learning in technology.
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