Digital Solutions Specialist - Manufacturing Software; Customer-Facing). Grand Rapids Li

Digital Solutions Specialist - Manufacturing Software (Customer-Facing)

Schuler Consulting Group, a division of Stiles Machinery, has an opportunity for a customer-facing Digital Solutions Specialist to support and grow adoption of digital manufacturing solutions, including HOMAG Digital Factory software, within production environments. The ideal candidate brings a blend of technical aptitude, problem-solving ability, and strong communication skills, along with an interest in applying software solutions to real-world manufacturing challenges.

This role is well-suited for someone who is proactive, adaptable, and comfortable working in a fast-paced, customer-facing environment.

What You'll Do:

• Work directly with customers to understand production workflows, challenges, and opportunities for improvement
• Support the adoption and implementation of digital manufacturing software and SaaS solutions
• Partner with sales teams to identify and develop opportunities for software and consulting services
• Present and explain solutions in a clear, practical, and user-friendly way
• Assist in building proposals, solution recommendations, and ROI justifications
• Collaborate across sales, service, and consulting teams to deliver cohesive customer solutions
• Support demos, trade shows, and customer presentations
• Stay current on digital manufacturing trends, tools, and emerging technologies

What We're Looking For:

• Bachelor's degree in Engineering, Business, or related field - or equivalent experience
• Background or exposure to software, SaaS, ERP, MES, or digital tools supporting business or manufacturing environments
• Experience in a customer-facing, solutions, or support role (internships or early career experience welcome)
• Strong communication skills with the ability to translate technical concepts into practical applications
• Comfortable working across systems, tools, and evolving technologies
• Self-starter mindset with the ability to adapt, learn quickly, and operate in a fast-moving environment
• Collaborative and team-oriented

Nice to Have:

• Exposure to manufacturing or industrial environments
• Experience with digital manufacturing tools or production systems
• Familiarity with process improvement or workflow optimization

Work Environment:

Office-based with collaboration across sales, service, and customer-facing teams Approximately 40-50% travel