Point-of-Sale Technician. Grand Rapids LilyLifestyle

SUMMARY

The Point-of-Sale Technician plays a crucial role in delivering exceptional service and technical support for customers in assigned territories. This position is primarily focused on promptly responding to service requests regarding Point-of-Sale (POS) hardware and related equipment. Responsibilities include diagnosing issues, completing repairs, and ensuring thorough testing of all equipment to provide reliable performance. The technician will also manage spare parts inventory and maintain accurate documentation for all service activities.

• Timely respond to service requests, keeping customers informed and ensuring detailed documentation of service calls, including parts used.
• Communicate effectively and positively with store personnel and the Truno team, ensuring information is clear and accessible.
• Available to work regular hours and on-call for after-hours service as needed.
• Willingness to travel, typically within a 150-mile radius, with limited overnight stays.
• Expertly troubleshoot and repair in-store equipment, verifying full functionality post-service.
• Utilize basic power tools and equipment necessary for repairs and maintenance.
• Conduct preventative maintenance on POS and additional hardware, including laser printers, meat scales, and network equipment.
• Support customers with software and hardware configurations, installations, and upgrades as required.
• Maintain organization, preparation, and a professional appearance at all times.
• Uphold confidentiality and adherence to company policies.
• Meet defined deadlines and timelines for service requests.
• Responsible for maintaining company-provided vehicle and tools, ensuring readiness for service calls.
• Stay updated on technical knowledge and product information relevant to equipment in the assigned service territory.
• Other duties as assigned.

Education

Associates Degree in Information Technology or a related field (Preferred).

Experience

• At least 1 year of experience in technology service (Preferred).
• Prior experience in a retail environment (Preferred).
• Proficiency with Windows and Microsoft Office applications (Required).
• Hands‑on experience with electronics and technology hardware (Preferred).

Licenses & Certifications

• CompTIA A+ Certification (Preferred).
• CompTIA Network+ Certification (Preferred).
• Other industry-specific certifications (Preferred).

Skills & Knowledge (Required)

• Exceptional customer service skills.
• Basic computer break/fix skills and knowledge.
• Understanding of basic PC operations and software.
• Strong verbal and written communication abilities, communicating clearly with non-technical users.
• Familiarity with networks and wireless devices (Preferred).
• Competent in using basic hand tools and test equipment.
• Ability to work both independently and as part of a team.
• High capability to multitask and solve problems efficiently.
• Effective prioritization skills in high-pressure environments.
• Maintain confidentiality and demonstrate integrity.
• Detail-oriented and organized.

• Medical, Dental, and Vision insurance.
• Life and Supplemental Insurance.
• Pet insurance.
• Short and Long-term disability coverage.
• Paid holidays, vacation, and sick leave.
• Paid birthday off.
• 401k plan with a 4% company match.

• Full-Time

We are an e-verify employer.

About TRUNO Retail Technology Solutions:
For over 40 years, Truno has been dedicated to partnering with grocery retailers to identify the technologies necessary for navigating an evolving, competitive landscape. Truno offers point-of-sale systems and a comprehensive suite of technologies designed to help grocery stores reduce costs, maximize technology investments, streamline operations, and enhance customer service.