Associate Manager, IAM

Associate Manager, IAM

Responsible for leading a team of IAM analysts and managing daily Identity Governance and Administration operations across a multi‑brand environment (Herman Miller, Knoll, Holly Hunt, DWR, etc.). Owns the full identity lifecycle, oversees service desk performance, and partners with Cybersecurity, Audit, HR Technology, and Legal to sustain access controls and compliance obligations.

• Lead and manage a team of IAM analysts; conduct regular one‑on‑ones, provide coaching, manage workload prioritization, and serve as the primary escalation point for complex issues.
• Own IGA platform configuration, rule logic, workflow design, and ongoing development; lead production change management including validation testing, rollback planning, and GRC change control coordination.
• Design, maintain, and continuously improve Joiner‑Mover‑Leaver (JML) lifecycle processes to ensure accurate and timely provisioning and de‑provisioning across all integrated systems.
• Manage enterprise application integrations to the IGA Platform and partner with HR Technology on identity source‑of‑truth integrity and attribute write‑back.
• Define and maintain RBAC models, birthright provisioning rules, reconciliation logic, and entitlement structures aligned to organizational roles and compliance requirements.
• Oversee IAM service desk operations; monitor SLA performance, fulfillment quality, and access incident resolution.
• Manage the Privileged Access Management (PAM) program through Keeper, including account provisioning, reconciliation, and lifecycle controls.
• Execute access certification campaigns and access reviews to meet SOX, Internal Audit, and regulatory requirements.
• Identify and deliver automation opportunities to reduce manual identity lifecycle effort and improve accuracy and efficiency.

• Support GRC, Cybersecurity, and Internal Audit as the IAM subject‑matter expert, including AD security monitoring, control design, and evidence preparation.
• Create and maintain IAM documentation: runbooks, integration specifications, RBAC catalogs, and change records.
• Stay current on key IGA systems and broader IAM industry developments.

• Proficient in IAM principles: JML lifecycle, RBAC, birthright provisioning, access certification, and least‑privilege access design.
• Hands‑on experience with an enterprise IGA platform.
• Experience with Active Directory in multi‑domain environments, including OU structure, group policy, and user attribute management.
• Knowledge of HR identity integration patterns: HR System RaaS reports, SCIM provisioning, and attribute write‑back.
• Familiarity with Privileged Access Management;
  Keeper or equivalent tooling.
• Experience with SSO and MFA platforms.
• Understanding of SOX compliance requirements and access control audit standards.
• People‑management skills: coaching, goal setting, performance feedback, and workload balancing for a small technical team.
• Strong cross‑functional communication and ability to translate IAM concepts for non‑technical stakeholders.

• Bachelor’s degree in Information Systems, Cybersecurity, Computer Science, or Business Administration (preferred).
• 6+ years of experience in Identity and Access Management, IT Security, or a related field.
• 1–2 years in a team‑lead, senior analyst, or supervisory role with people‑management responsibility.
• Demonstrated hands‑on experience with an enterprise IGA platform, including integration configuration, JML process design, and production operations.
• Preferred certifications:
  Certified Identity and Access Manager (CIAM), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or Saviynt platform certification.

We hire qualified applicants representing a wide range of backgrounds and abilities. Miller Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. We’re committed to equal‑opportunity employment, including veterans and people with disabilities. Miller Knoll participates in E‑Verify Employment Eligibility Verification. Miller Knoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.