IT Systems Manager

Job Description

Location
:
Mersino Dewatering – Auburn Hills, MI

Job Summary:

The IT Systems Manager is responsible for supporting a diverse desktop/laptop/mobile/cloud environment, managing both our AWS and VCenter Server Environment. You will build out our growing infrastructure as the company continues to expand its footprint and reach. Environment is a mixed environment of Window and Linux Servers. This role is responsible for maintaining and improving our environment by implementing support Metrics, System Processes, and Enhanced Security Solutions.

Reports to: Chief Information Officer (CIO)

Responsibilities:

• Manage direct report support staff’s daily responsibilities
• Assist with daily support calls and support tickets
• Manage the company’s disperse desktop/laptop systems company-wide
• Establish Application Patching requirements
• Interact with team members to assist in troubleshooting and identify root cause of system problems
• Manage AWS and VCenter environment
• Manage both Windows and Linux Servers
• Develop new user training courses on how to use Mersino Applications
• Provide remote desktop support as needed

Job Requirements:

• 3+ years Managing a Technical Customer Support Team
• High level understanding of mobile device management. (Airwatch / Intune a plus)
• Basic Understanding of MS Intune / Auto Pilot management
• Outstanding communication skills
• Troubleshooting skills
• Organizational and time management skills
• Ability to work both independently and as a member of a team
• Initiative to research and resolve problems
• Working with both internal and external developers
• Travel up to 30%

Preferred:

• Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
• Basic Linux server management
• High Level Windows Server Management
• MS Entra Experience a plus
• Powershell scripting
• Proficient in Microsoft Office applications
• Experience with customer support
• Experience with remote management tools
• AWS Cloud experience
• Bachelor’s degree in an IT related field

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer