Student IT Help Desk-Hope Network Job Grand Rapids area,Michigan USA,IT/Tech

Position: (Student) IT Help Desk-Hope Network

(Student) IT Help Desk-Hope Network

Davenport University is searching for a Student IT Help Desk (Hope Network) to support approximately 3000 users at the Grand Rapids
- Lettinga Campus.

Summary

This position requires someone who is personable, has great communication skills, pays close attention to detail, and has patience when dealing with users who have a wide range of PC experience. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.

Work Location

Work Location: Grand Rapids
- Lettinga Campus

Department

Department: Career Services & Exp Learning

Position Pay Range

Position Pay Range: $18.00

Target Hiring Range

Target Hiring Range: Actual pay offered will be commensurate with candidate qualifications and experience, the type of role, pay equity and available funding.

Responsibilities

Acts as Level One Help Desk Support for approximately 3000 users.

Provides both phone and email support.

May work with (or have access to) HIPAA privacy classified information.

Reads, classifies, responds to, or re-assigns incoming Helpdesk Requests to either Technical Services Team or Business Applications Team.

Processes approximately 30 to 50 Help desk Requests Tickets a day.

Remotely connects to end user’s PC to fix problems.

Help out Inventory Team to keep track of PC parts that are being deployed. Additional duties as assigned.

Qualifications

Must be comfortable with Microsoft Windows XP and 7 operating systems (some
8).
High School Diploma or GED equivalent.
Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress.
Must be work study eligible.
In-depth understanding of MS Office 2007 products (Word, Excel, Power Point).
Must know basics about MS Exchange and Outlook email. Will train on how to setup user account.
Able to remotely set up printers/scanners.
Remotely install and configure software.
Remotely connect and diagnose PC/hardware/Windows problems.
Having own transportation for occasional deliverables local to Grand Rapids is a plus.
Exceptional Customer Service and a love for working with people is a must.
Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).
Some travel between locations may be required (own transportation). No regular lifting requirements, occasional lifting up to 35 pounds.

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