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Level 2 Help Desk Engineer | AI-Powered
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-06-26
Listing for:
K Group Companies
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
A local technology service provider in Grand Rapids, MI, is seeking a Help Desk Agent to manage technical issues reported by customers. This pivotal role involves responding to inquiries, providing comprehensive support, troubleshooting technical problems, and optimizing processes for better user experience. Ideal candidates should have experience with RMM tools and a strong understanding of hardware and software solutions. Join a dedicated team that fosters collaboration and excellence in customer service, offering competitive compensation and a variety of benefits.
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