Desktop Support IT Technician

Job Description

The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end‑user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems.

Experience with utilizing Microsoft’s SCCM and AD management utilities is desired as well as creating/editing Power Shell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels.

• Help desk
• Support
• Help desk support
• Troubleshooting
• Office 365
• Active directory
• Windows
• Desktop
• Technical support
• Phone support
• Ticketing system
• Password reset
• Customer service

Associate’s Degree (Bachelor’s preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience. An equivalent combination of education, training and experience may be considered. Requires a thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols. Organizational skills and the ability to successfully prioritize a high‑volume workload required.

Must possess positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels.

• Flexible in job responsibilities – excited to work with and for varying departments and personnel, at times with little instruction.
• Not afraid to make a mistake but will accept instruction to correct them.
• Comfortable exploring uncharted territory (helping the department move forward).
• Excellent phone and interpersonal skills.
• CompTIA certifications are desirable for this role.

This is a Contract to Hire position based out of Grand Rapids, MI.

The pay range for this position is $17.00 – $21.00 per hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

This is a fully onsite position in Grand Rapids, MI.

This position is anticipated to close on May 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.