Information Systems Coordinator - Mobile GR

Job Title

The purpose of this job is to manage projects and technology systems to perform assessments, deduct metrics about performance, evaluate trends and mitigate risks to avoid potential problems by determining and implementing system/process improvements. Possesses knowledge of departmental processes, workflow and comprehensive knowledge of departmentally developed information systems and systems infrastructure is required. Some positions may supervise.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supervises support staff, delegates work, and assigns priorities
• Develops operational programs, procedures, communications and reports related to Mobile GR activities
• Administers and coordinates information systems used by Mobile GR staff
• Prepares Mobile GR budgets, budget reports. Write grant applications and grant reports
• Facilitates the department's production of data necessary to achieve department objectives and to ensure that reporting needs can be met effectively and efficiently
• Works with IT staff, personnel in other departments, and vendors to develop new systems, resolve system problems, plan and schedule technology installations and ensure compliance with City-wide technology standards
• Designs documents, forms and reports; develops and implements new procedures to improve record keeping and productivity
• Assesses existing workflow and provides recommendations to improve programs, workflow, and existing procedures
• Compiles and analyzes data for purposes of managerial decision making
• Conducts special studies and administrative research of departmental operations and systems, for planning, budgeting and evaluation purposes
• Maintains hardware and software inventory
• Prepares user manuals and procedures related to information systems and conducts training for department users in systems use and enhancements
• Serves as a liaison between Mobile GR and other City operations and acts as IT liaison for Department
• Serves on various committees and management teams as assigned
• Performs related work as required

Required Education and Experience

• Bachelor's degree in Information Technology, Business Administration, Public Administration or a related field.
• Three (3) years of progressively responsible professional experience in information technology systems or related work experience.
• OR Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.

Preferred Experience

• Experience in identity and access management
• Familiarity with Microsoft 365 administration
• Understanding of networking fundamentals
• Knowledge of cybersecurity best practices and security compliance requirements
• Experience with IT service management tools
• Basic scripting or automation skills

• Medical, Dental, and Vision starting on Day 1
• 6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
• Employee & Employer contributions to Retiree Health Savings Account
• Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
• Twelve Paid Holidays
• Paid Vacation and Sick Time
• Paid Parking (if applicable)
• Employee Home Ownership Incentive
• Tuition Reimbursement and professional development opportunities
• Paid Parental Leave
• Employee Assistance Program with free mental health counseling
• Comprehensive Wellness program with a health and wellness incentive
• Employee Discounts and Perks

Should an applicant need any disability related accommodation or other consideration in the application or selection process, please notify the human resources department upon submittal of application

The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.