Director of Technology Programme Delivery

Key Responsibilities

• Lead the Digital Delivery organisation with clear accountability for the execution of projects across Maximus UK.
• Define, adopt and maintain modern digital practice methodologies, tooling, and controls that support reliable and consistent execution and enable operational excellence by downstream teams.
• Coordinate delivery activities across UK, US, and India teams, ensuring effective collaboration, clear handoffs, and alignment within a global delivery model.
• Own the relationship with our technology delivery partners, ensuring quality standards of their delivery capability in a timely manner.
• Ensure solutions are robust, secure, supportable, and designed to meet the needs and constraints of operational teams who will own live services.
• Oversee delivery across core platforms including Salesforce, Service Now, Dynamics 365, AWS Connect, Genesys, Verint, and case management solutions, ensuring coherent, integrated implementations.
• Oversee our data platform team to provide highly efficient a cost optimal data solutions.
• Partner with operations, service, and account leaders to understand operational and contractual requirements and translate them into executable delivery plans and designs.
• Collaborate with solution architects and product leaders to shape delivery-ready designs, roadmaps, and release strategies that balance risk, value, and feasibility.
• Manage delivery risks, issues, and dependencies across programmes, ensuring proactive escalation and mitigation to protect operational stability and client outcomes.
• Collaborate with the PMO organisation on end-to-end delivery planning, governance, and execution, ensuring scope, time, cost, and quality commitments are consistently met.
• Work with commercial, finance, and account teams to ensure delivery estimates, plans, and resource models are realistic, scalable, and aligned to commercial, contractual and financial targets across bids and projects.
• Drive rigorous testing, cutover, and transition-to-service processes so that operational teams can adopt, support, and run new solutions with confidence.
• Build, lead, and develop a high-performing, multidisciplinary delivery team.
• Drive innovation and engineering excellence into our delivery organisation, leveraging the latest technology to drive value for money in a hybrid workforce.
• Monitor and report on delivery performance using meaningful metrics and dashboards, using data to improve predictability, throughput, and quality.
• Drive continuous improvement in delivery practices, embedding lessons learned, best practices to streamline execution to improve stakeholder experience

• Proven track record leading large-scale delivery programmes.
• Strong experience delivering solutions leveraging platforms such as Salesforce, Service Now, Dynamics 365, AWS Connect, Genesys, Verint, and case management tools.
• Strong expertise in delivering solutions in Cloud, Data, Automations, Web and Mobile solutions.
• Good understanding of enterprise and integration architectures and how delivery decisions impact operability, resilience, performance, and supportability.
• Good understanding of enterprise data platforms and how to effectively leverage them within enterprise solutions
• Ability to design and embed standardised delivery frameworks across global organisations.
• Excellent collaboration skills with bid solutions, operations and service owners, translating operational and contractual needs into actionable delivery requirements and plans.
• Experience using innovation to drive improved delivery outcomes
• Experience with global delivery and sourcing models, including coordination of offshore/nearshore teams and third-party partners.
• Strong commercial acumen, including experience in estimation, budgeting, margin management, and aligning delivery with financial objectives.
• Demonstrated capability to lead, motivate, and develop high-performing, multi-location delivery teams within a matrixed environment.
• Advanced stakeholder management and communication skills, with the ability to influence senior executives, clients, and technology partners.
• Experience managing complex dependencies, cutovers, and transitions in environments where business continuity and service stability are critical.
• Strong problem-solving and decision-making skills with a focus on pragmatic, execution-focused outcomes.
• Deep expertise in programme and project management, including planning, governance, RAID management, and portfolio-level reporting.
• Commitment to continuous improvement, using data, feedback, and retrospectives to refine delivery processes and outcomes.

• Experience working closely with operations, service management, or SRE teams, with a strong understanding of their processes, metrics, and constraints.
• Background in health, public sector, or BPO environments, including familiarity with contractual frameworks, KPIs, and regulated service delivery.
• Exposure to AI, analytics, or automation initiatives…