IT Support Specialist

IT Support Specialist who operates at Level 1 and Level
2. This role is responsible for end-user support, device lifecycle management, and first-level infrastructure troubleshooting in a hybrid IT environment. You will be expected to resolve standard incidents independently, elevate as appropriate, and contribute to improving stability, security, and the user experience across office and production environments. Travel is occasional to regional and international sites as required.

• End-User Support & Service Delivery
• Identity & Access Management
• Infrastructure & Networking (Level 1/2)
• Operational Support & Maintenance
• Security & Compliance

• 2–5 years of experience in IT Support (Level 1/2 or similar role)
• Strong troubleshooting skills across hardware, OS, and applications
• Experience with:
  Windows 10/11
  Microsoft 365 environment
  Active Directory / Entra
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN concepts)
• Strong customer service mindset with the ability to support non-technical users
• Ability to manage multiple priorities in a structured, ticket-driven environment
• Preferred:
  
  Experience with Intune and/or SCC
  Exposure to Windows Server environments
  Experience in manufacturing or multi-site environments
  Familiarity with ITIL-based support processes
  Basic scripting (Power Shell) is a plus

• Annual PTO
• Paid Holidays
• Full Benefits Package (medical, dental, vision, disability, life insurance, accident, HSA, and FSA)
• Employee Assistance Program
• 401k with Company Match
• Employee Referral Program
• Opportunities for further development and training

Please contact Susan Coxen for more information about the position. We look forward to receiving your application and resume.

Bucher Hydraulics, Inc.
1363 Michigan St NE
Grand Rapids, MI 49503, USA
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