Desktop EUC L1
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-07-09
Listing for:
Iron Systems, Inc
Full Time
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Computer/Desktop Engineer
Job Description & How to Apply Below
- Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk-side support services.
- Manage hard- and soft-break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
- Support, Manage, Optimize and maintain the configuration and installation of the desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each desktop device is installed with the appropriate desktop image.
- Manage desktop device (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×