Field Service Engineer

Location: Grand Rapids, MI

Job : 424

Number of Openings: 1

Corporate Technologies seeks a Field Service Engineer to join our team. This role represents an advanced technical position within Field Services and is responsible for independently managing complex customer environments, leading escalations, and serving as a technical authority for systems, networks, and infrastructure.

The ideal candidate will demonstrate deep expertise in system administration, networking, and server technologies while proactively driving solutions that improve client stability, performance, and security. The Field Service Engineer is also expected to mentor Field Service Technicians, contribute to process improvements, and act as a trusted technical advisor to clients.

This position reports to the Field Service Supervisor
.

• Serve as the escalation point for complex or critical technical issues that exceed technician‑level support.
• Lead advanced troubleshooting and resolution of server, network, security, and infrastructure issues.
• Independently manage and support client environments, including servers, workstations, networks, and cloud services.
• Design, implement, and maintain secure, scalable, and reliable IT solutions aligned with client business needs.
• Perform advanced server support, including planning, deployment, upgrades, and migrations.
• Provide expert support for Microsoft Exchange, Office 365, Azure services, and Active Directory administration.
• Analyze recurring issues and recommend long‑term corrective actions or architectural improvements.
• Act as a technical liaison between clients, internal teams, and vendors.
• Provide guidance, technical mentorship, and knowledge transfer to Field Service Technicians.
• Participate in client meetings to explain technical issues, proposed solutions, and implementation plans.
• Ensure accurate and thorough documentation of all work performed, including root cause analysis and resolution details.
• Contribute to the development and improvement of technical standards, procedures, and best practices.
• Participate in on‑call rotation and provide leadership during after‑hours or critical support events.
• All teammates are expected to demonstrate job flexibility and perform other duties as assigned to deliver on our promise to keep the client’s needs our priority.

• Advanced troubleshooting and problem‑solving skills
• Strong leadership presence with the ability to influence and guide others
• Excellent interpersonal skills with the ability to build strong client trust
• Superior verbal, written, and technical documentation skills
• Highly organized, detail‑oriented, and process‑driven
• Ability to work independently with minimal direction
• Strong time management and prioritization skills
• Thrive in a fast‑paced, team‑oriented environment
• Ability to multitask across multiple clients and priorities
• Occasional overtime/weekend work may be required
• Must have access to reliable transportation
• Thorough and advanced knowledge of PC hardware, servers, operating systems, networking, and security concepts

Minimum

Education and Experience:

• Managed Services experience required
• 7+ years of progressive experience in an IT‑related field
• Advanced system administration and networking experience
• CompTIA A+, Network+, Security+ or equivalent experience

Preferred

Education and Experience:

• Experience with scripting or automation (Python, Power Shell, APIs)
• Cloud platform experience (Azure preferred)
• Vendor certifications strongly preferred

• Bonus opportunities

• 8‑hour shift
• Monday to Friday
• On Call Rotation

• 401(k) matching
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Full benefits package including medical, dental, and vision coverage
• Supplementary life insurance
• Short-term disability
• 401K
• PTO

Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.