Automotive Retail Implementation Advisor

Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.

The Automotive Retail Implementation Advisor is responsible for creating customized implementation solutions based on the Automotive Retail Dealer's unique business systems and processes. This will include developing communication plans between Dealer, Entrega Digital Retail Manager and OEM stakeholders, managing implementation timelines, and executing key implementation steps to ensure the Automotive Retail Dealer optimizes software for utilization and performance post-launch.

• Client Engagement – Trusted advisor to Automotive Retail Dealer clients and OEM stakeholders. Develop deep understanding of client systems, processes and goals to customize OEM proprietary software. Communicate with urgency, empathy, and value. Drive client engagement and utilization with the software through best practice training and highlighting software features/benefits.
• Implementation Management – Create customized communication plans between the Dealer and the Entrega Digital Retail Manager, other internal personnel, and OEM stakeholders. Hold all teams accountable to the tailor‑made implementation process, ensuring milestones are attained, and escalating any blockers to implementation success.
• Technical Solutions Management – Own pivotal items in the software implementation process that require an advanced understanding of the Dealer’s native systems and the unique configurations. Create and implement customized implementation solutions to meet the Dealer’s needs. Thoroughly address Dealer questions and/or issues by leveraging advanced knowledge on the software application, independent research and investigation, and root cause analysis. Continue learning the software application, Dealership inventory data process, and multiple third-party vendors’ functionality to maintain advanced technical understanding.
• Software Utilization and Performance – Analyze software performance data to craft strategies for continued improvement for the consumer and Dealer experience. Utilize data on consumer engagement, digital marketing analytics, and technical and website audit data. Ensure assigned Dealers meet their utilization targets.
• Project Delivery Support – Gather and compile implementation data and insights across assigned Dealer network. Coordinate with team members off‑site to provide the Project Delivery team an accurate assessment of progress toward goals. Collaborate with Project Delivery on client deliverables, providing solution‑minded recommendations to meet OEM client demands.
• Job Location – Full-time onsite at Troy, Michigan headquarters and remote if in Texas. Up to 25% travel may be required.
• Additional Responsibilities – Perform other tasks and duties as required to support the overall success of the organization.

• Technically proficient understanding of Automotive Retail vendors including DMS, CRM, trade‑in and digital retailing tools; able to explain technical tasks and issues to non‑technical stakeholders. Knowledge acquired through Entrega and OEM training.
• Professional work demeanor, detail‑oriented work ethic, and excellent communication skills.
• Proven ability to handle difficult conversations with clients and internal teams while still meeting business objectives, resolving issues effectively, and maintaining positive relationships.
• Demonstrated ability to solve problems and formulate recommendations to help clients and internal stakeholders achieve their goals.
• Comfortable working under pressure and strict deadlines.
• Strong organization, prioritization, and analytical skills.
• Self‑starter with high integrity and professionalism.
• Proficient in project organization, time management, and project management methods.
• Ability to work independently as well as in a team environment.

• Bachelor’s degree required.
• Minimum 4 years of work…