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Help Desk Level 2: IT Support & Troubleshooting Pro
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-07-13
Listing for:
3M HEALTHCARE
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
K Group is seeking a Help Desk Agent to promptly address customer IT issues and coordinate with technical teams. You will diagnose problems, provide clear guidance, and resolve requests through phone, on-site visits, or remote tools.
The role emphasizes strong communication, rapid learning of new software, and a proactive approach to improving end-user support using data-driven methods.
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